Returns Policy

At tüsea, we design pieces to be lived in, loved hard, and chosen intentionally. If something isn't right, you have 30 days from delivery to send it back — and if you'd like a refund, return shipping is on us.

How to start a return

Log in to your account at shop.tuseaworld.com/account, open your order, and book your return — choose whether you'd like a refund or an exchange, and we'll email your return label and instructions within 1–3 business days. No account, or prefer email? Message hello@tuseaworld.com with your order number.

Refunds — free within 30 days

Changed your mind? Return shipping is on us.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@tuseaworld.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@tuseaworld.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@tuseaworld.com.

  • Book your return within 30 days of delivery and we'll issue you a pre-paid return label — Australia Post within Australia, DHL for international orders.
  • Pack your piece, attach the label, and drop it off.
  • Once your return arrives at our warehouse and passes inspection, your refund is issued to your original payment method. Please allow 3–5 business days for processing, plus your bank's usual timing.
  • Original shipping fees are non-refundable. For international orders, any duties and taxes are also non-refundable.

Exchanges — swap your size or colour

Need a different fit? We'll ship your new piece to you free.

  • Choose your exchange when you book your return — exchanges are subject to stock at the time your return is received.
  • Return shipping for exchanges is at your cost. You can post it yourself to:

    tüsea Returns — Freckl 3PL
    33/71–79 Kurrajong Avenue
    Minchinbury NSW 2770
    Australia

    If posting it yourself, we recommend a tracked service — tüsea isn't responsible for returns lost in transit.
  • Once your return arrives and passes inspection, your exchange ships within 3–5 business days, with shipping on us.
  • Exchanging for a lower-priced item? The difference is refunded to your original payment method.

Return conditions

To be eligible for a return or exchange, items must be:

  • Unworn, unwashed, and in original condition
  • With all tags and hygiene liners attached
  • Returned in the original tüsea garment bag
  • Tried on over undergarments only (swimwear)
  • Free from stains, marks, makeup, fake tan, perfume, deodorant, and odours

Items that don't meet these conditions can't be accepted and will be sent back to you at your expense.

Final sale: sale items and accessories can't be returned or exchanged, except where faulty.

One return per order: one change-of-mind return may be lodged per order. Returning multiple items? Send them together in one parcel. (This doesn't apply to faulty items.)

Faulty or incorrect items

If your item arrives faulty, damaged, or isn't what you ordered, contact us at hello@tuseaworld.com and we'll make it right with a repair, replacement, or full refund — including return shipping — in line with the Australian Consumer Law. Nothing in this policy limits your rights under the Australian Consumer Law.